Posted on: 31/05/2023

Job type: Permanent

Sector: Financial Services

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Inbound Customer Service Officer (f/h)
Our client, a fully digital bank, is looking for a Customer Service Officer to assist their customers with their online accounts.

Responsibilities :
  • You will attract new customers by answering incoming calls and emails from customers to provide information about the bank's products and services;
  • You will be responsible for being the first point of contact to answer and resolve customer queries;
  • You will find solutions and explain them to the customers in the right way;
  • You will communicate with the different departments of the company by email in order to escalate technical issues;
  • You will follow up on client instructions, including payments, placement of transactions, transfer of investment portfolios, and opening and closing of accounts;
  • You will support the Bank's marketing strategy through various campaigns focused on savings and wealth products.
Profile :
  • Previous experience in a customer service role will be considered an asset;
  • You speak French, Dutch and English OR Dutch and English;
  • You have an interest in the banking sector;
  • You are motivated to learn and pass your Febelfin exam;             
  • You have excellent communication skills;
  • You are flexible and willing to work flexible hours 9am-8pm and one Saturday every 5 weeks;
Offer :
  • An office easily accessible by public transport;
  • The possibility to work from home 3 to 4 days per week;
  • 37.5 hours per week;
  • An attractive salary and fringe benefits;
  • A permanent contract
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Apply for Inbound Customer Service Officer (f/h)
Reference: BE838766
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