General Manager 4* Hotel F/M

Morgan Philips Executive Search has been retained to recruit an experience General Manager for a 4* hotel located in Geneva. Reporting to HQ (International Hotel Group - Regional VP), we are seeking for an experienced, commercially driven General Manager to lead and oversee all aspects of operations at our premier hotel. With a large number of rooms, state-of-the-art event and meeting facilities, and a variety of restaurant and bar offerings, this role demands a dynamic leader with a track record of managing large-scale operations, fostering local connections, and driving revenue growth.

Key Responsibilities:

Operations Management

• Oversee the daily operations of the hotel, ensuring all departments (front desk, housekeeping, food & beverage, events, and maintenance) function at a high standard.
• Ensure seamless coordination between departments to deliver exceptional guest experiences.
• Implement and maintain quality assurance processes across services and facilities.

Commercial Strategy & Revenue Management

• Develop and execute strategies to maximize room occupancy, events, and F&B revenue, leveraging current market trends.
• Collaborate with the sales and marketing teams to drive innovative promotions and expand the hotel’s market reach.
• Monitor key performance indicators (KPIs) and adapt strategies to meet and exceed revenue targets.

Events & Meetings Oversight

• Oversee the management and promotion of the hotel’s events and meetings facilities, ensuring they meet client needs and industry standards.
• Build relationships with corporate clients and event planners to establish the hotel as a leading destination for large events.

Guest Experience & Quality Control

• Foster a guest-first culture by regularly engaging with guests and addressing feedback to improve the overall experience.
• Implement continuous improvement initiatives, enhancing service standards and guest satisfaction scores.

Financial & Budgetary Management

• Develop and manage annual budgets, closely monitoring expenditures to ensure alignment with revenue targets.
• Regularly review and analyze financial reports, making adjustments as necessary to maximize profitability.

Local Networking & Community Engagement

• Build and maintain a strong network within the local community, establishing partnerships that enhance the hotel’s visibility and reputation.
• Represent the hotel at local business events, trade shows, and community functions, strengthening the hotel’s brand presence.

Leadership & Staff Development

• Lead and inspire a diverse team, fostering a positive work environment that encourages growth, collaboration, and high performance.
• Work with HR to recruit, train, and retain talented team members, focusing on customer service and operational excellence.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or a related field (Master’s degree preferred).
• A minimum of 8-10 years of experience in hotel management, with at least 5 years managing large-scale operations (200+ rooms)
• Strong commercial acumen with demonstrated success in revenue growth and cost management.
• Proven ability to manage large teams and deliver high-quality service standards in a fast-paced environment.
• Established network within the local business community and a track record of building relationships to enhance business opportunities.

Skills & Attributes:

• Exceptional leadership and communication skills, with a collaborative management style.
• Results-driven mindset with strong analytical and strategic planning abilities.
• Ability to remain calm and decisive under pressure.
• A passion for hospitality and delivering outstanding guest experiences.

Compensation: Competitive salary, performance-based bonus, and comprehensive benefits package.

Application: Please submit your resume and cover letter, detailing your experience in managing large hotel operations and your approach to driving commercial success and community engagement. Please note that only candidates with previous experience in CH will be considered