Technical Service Engineer

Job Title: Technical Service Engineer

Location: Hong Kong

Overview

We are seeking a skilled and motivated Technical Service Engineer to join a leading company in the healthcare and aesthetics industry. This role is essential for providing technical support, maintaining equipment, and ensuring customer satisfaction. The ideal candidate will have a strong background in technical services and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Technical Support:
  Provide on-site and remote technical support for a range of medical and aesthetic devices, addressing customer inquiries and troubleshooting issues.

• Equipment Maintenance:
  Perform regular maintenance, calibration, and repair of technical equipment to ensure optimal performance and compliance with safety standards.

• Customer Training:
  Conduct training sessions for customers and staff on the proper use and maintenance of equipment, ensuring they understand operational procedures and best practices.

• Documentation:
  Maintain accurate records of service activities, including service reports, maintenance logs, and customer interactions, for compliance and quality assurance.

• Collaboration:
  Work closely with cross-functional teams, including sales, product development, and customer service, to provide feedback and insights on customer needs and product performance.

• Continuous Improvement:
  Identify opportunities for process improvements in service delivery and equipment performance, implementing solutions to enhance customer satisfaction.

• Product Knowledge:
  Stay updated on the latest technology and advancements in the industry, ensuring a thorough understanding of product features and benefits.

Qualifications

• Education:
  Bachelor’s degree in Engineering, Biomedical Engineering, Life Sciences, or a related field.

• Experience:
  3+ years of experience in technical support or service engineering, preferably in the medical devices or healthcare industry.

• Technical Skills:
  Strong understanding of mechanical and electronic systems, with troubleshooting and repair skills.

• Interpersonal Skills:
  Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Analytical Skills:
  Strong problem-solving abilities, with a focus on providing effective solutions to technical challenges.

• Language Proficiency:
  Proficiency in English and Cantonese, with the ability to communicate technical information clearly.

Why Join This Organization?

This is an exciting opportunity to contribute to a dynamic and innovative environment in the healthcare sector. If you are a passionate technical professional looking to make a significant impact, we invite you to apply and be part of a dedicated team!