Salesforce Developer

Key Responsibilities:

• Provide Development and Operations support for Salesforce CRM, specifically the Service and Sales Clouds, aligned with IT Service Management practices.

• Handle the end-to-end lifecycle of the Salesforce platform including planning, development, deployment, maintenance, issue resolution, and performance optimization.

• Ensure platform stability while continuously enhancing the system to meet evolving business needs. Tasks include system configuration, Apex and Lightning Web Components (LWC) development, application evaluation/integration, unit testing, and support ticket resolution.

• Monitor system health and manage technical debt effectively.

• Analyze new business requirements and translate them into scalable solutions.

• Act as a platform-wide owner, overseeing solution architecture across Marketing, Sales, Service, integrations, and core platform.

• Perform testing of new features and enhancements.

• Manage integration scenarios and support implementation.

• Track and commit metadata changes related to development tasks into version control (Git/SFDX).

• Support the global DevOps team to ensure smooth platform operations.

• Resolve Git merge conflicts specifically related to Salesforce metadata.
  
   

  Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

• At least 5 years of experience as a Salesforce DevOps Engineer, Consultant, or Developer.

• Minimum of 3 years of hands-on experience with Salesforce Service Cloud (certifications are a plus, but not required).

• Strong understanding of both declarative and programmatic customization in Salesforce.

• Proficient in Apex, SOQL/SQL, JavaScript, Lightning Web Components, HTML5, CSS3, and integration technologies like REST/SOAP.

• Experience working with CTI-integrated Service Cloud environments is a bonus.

• Comfortable with CI/CD pipelines and associated tools.

• Familiar with Agile methodologies such as Scrum or Kanban.

• Experience using collaboration tools like Jira and Confluence.

• Proactive problem solver with a growth mindset and a passion for continuous learning.

• Strong English communication skills and experience working in remote, distributed teams.