Country Manager (OMO Business) - Taiwan Malaysia

Job Description: Country Manager (General Manager) – OMO Business
Location: Looking for Taiwanese People to relocate Malaysia
Reporting to: CEO
Industry: OMO (Online-Merge-Offline) Business

Role Summary

We are seeking a visionary Country Manager (General Manager) to lead the strategic and operational efforts of our OMO Business in [Country/Region]. This role combines leadership, business acumen, and a deep understanding of the online-merge-offline ecosystem to drive growth, optimize operations, and ensure the seamless integration of digital and physical customer experiences.

Key Responsibilities

Strategic Leadership:

• Develop and implement the country’s strategic roadmap, aligning with global and regional business goals.
• Identify growth opportunities in the OMO market and drive initiatives that position the company as a leader in the sector.
• Build partnerships with key stakeholders to strengthen the company’s OMO ecosystem.

Operational Excellence:

• Oversee the seamless integration of online and offline business operations to deliver a unified customer experience.
• Ensure efficient resource allocation across digital and physical channels, optimizing for cost and performance.
• Monitor market trends and adjust strategies to maintain competitiveness.

Revenue and Growth:

• Drive top-line growth by identifying and leveraging synergies between online and offline sales channels.
• Develop and execute revenue generation strategies that capitalize on OMO-specific opportunities.
• Set and achieve KPIs for revenue, market share, and customer satisfaction.

Team Leadership:

• Build and lead a high-performing, cross-functional team.
• Foster a culture of innovation, collaboration, and continuous learning.
• Provide mentorship and coaching to key leadership and operational teams.

Compliance and Governance:

• Ensure all operations comply with local laws, regulations, and company policies.
• Manage risks associated with the OMO business model and ensure robust governance practices.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Experience:
  • 10+ years in leadership roles within retail, e-commerce, or OMO sectors.
  • Proven track record in driving business growth and operational efficiency in a digital-physical hybrid model.
  • Experience working in dynamic, fast-paced environments.
• Skills:
  • Strong understanding of OMO strategies and technologies.
  • Exceptional leadership and team management abilities.
  • Strategic thinker with excellent problem-solving skills.
  • Strong analytical skills and financial acumen.
  • Proficiency in data-driven decision-making.

Preferred Competencies

• Knowledge of customer behavior in hybrid business models.
• Experience in digital transformation and innovation projects.
• Ability to adapt strategies to local market dynamics while aligning with global goals.