Warranty Product Development Manager (銷售延長保固, 精算背景尤佳)

Our client is a global leader in automotive retail solutions, dedicated to enhancing ownership experiences through innovative products and services. We are looking for an experienced Extended Warranty Business/Product Manager to drive end-to-end product lifecycle management and collaborate cross-functionally to optimize warranty offerings.

Key Responsibilities:

• Develop and implement internal extended warranty programs for new and after-sales businesses, including product design, pricing models (e.g., 2+2, 2+3, optional 5~10 years), and operational processes for sales, promotion, and claims.
• Conduct market research and competitor analysis; assess business cases with or without acquiring obligations from existing insurers; define appropriate financial provisions.
• Monitor regulatory updates, industry trends, and competitor products to guide product positioning and strategic decisions.
• Manage existing extended warranty operations, working closely with brand and financial service teams to ensure pricing accuracy, operational continuity, and effective campaign execution with dealers/suppliers.
• Support the creation of marketing materials and assist dealers in processing claims efficiently, ensuring customer satisfaction and timely issue resolution.
• Analyze campaign results, track penetration rates, and generate regular performance reports.
• Identify opportunities for business growth and product portfolio expansion through data analysis and market insights; negotiate competitive terms with insurers.
• Manage vendor relationships, set operational standards, and review sales budgets and claims performance for ongoing optimization.
• Collaborate with the Global After-Sales team to ensure warranty audit processes align with business objectives and group policies.

• Bachelor’s degree in business, Finance, Insurance, or related field.
• 8+ years of experience in warranty/insurance product management or underwriting.
• Experience in automotive or insurance operations is a plus.
• Strong analytical and data-driven decision-making skills.
• Excellent communication and cross-functional collaboration abilities.
• Proficient in Microsoft Office; CRM or product tools (e.g., Salesforce) a plus.
• Strong team player with problem-solving skills.
• Fluent in English (both verbal, written) and excellent presentation skills.

 
Qualified and interested parties please apply with your CV to Joy.Chan@morganphilips.com
Please note, that while Morgan Philips Group welcomes and appreciates all candidate response, volume of replies allows us to respond to short-listed candidates only. Resumes are collected for recruitment purposes only