Posted on: 10/23/2020

Job type: Permanent

Sector: Pharmaceutical and Healthcare

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Our client is a highly successful biotechnology company and a leading global supplier to biopharmaceutical and medical device companies with just under 10,000 employees. 
In order to ensure the strong growth the company has been experiencing for years (double-digit percentage growth in sales and employees), 
we are looking for a Customer Quality Manager (m/f/d) to globally manage one of its key client. 

The position would also require some presence at the site which is located east of Babylon, New York

Your tasks:
- Act as main quality contact of a global key client of the company (remote as well as on-site at different locations of the customer)
- Responsibility for customer complaint management globally including management of escalation processes for critical complaints
- Definition and review of quality-relevant key figures and measures within the scope of project management
- Performance of business audits
- Lead the creation, review and negotiation process for Quality Agreements
- Participate in customer for cause audits, in target and routine audits as well as in quality-related workshops

Your profile:
- A degree in natural or engineering sciences or a comparable education
- Relevant professional experience in supplier/customer quality management in the pharmaceutical, medical device or biotech industry
- Sound knowledge of the relevant standards (ISO 13485/GMP/ISO 9001)
- Experience in 8D methodology and FMEA / Risk Analysis, with consideration of all compliance aspects
- Strong communication skills, commitment and high customer orientation
- Willingness to travel (~30%)

What you can expect:
- A permanent position with a global player in the field of biotechnology
- A fast paced, dynamic environment with opportunities to grow 
- global and cross functional interactions
- An activity with high responsibility and home office possibilities


Marcel Staudinger
+49 69 97 26 589 13
Bockenheimer Landstr. 51
60325 Frankfurt

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Reference: DE823667

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