Posted on: 9/9/2021

Job type: Permanent

Sector: Pharmaceutical and Healthcare

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FYTE international HeadHunting Firm is looking for a Field Service Engineer based in Maryland/Delaware.

As the Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches.  In addition, you will manage all on site installation, repair, maintenance and testing. 


What you will accomplish together with us

  • Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems
  • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
  • Required to perform a variety of in-house service activities in the Delaware office as needed
  • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate
  • Keep accurate records of time, expenses and work performed
  • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
  • Acquire in-depth product knowledge and demonstrate self-improvement
  • Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator


What will convince us

  • Experience of configuring PCs and installing software packages
  • Either a Degree in Mechanical/Electrical Engineering or equivalent experience
  • 3+ years of industry experience in automatic mechanisms and electrical control systems
  • Must have recently worked with and be competent in measuring 480VAC/208VAC 3 phase
  • Understanding of automatic mechanisms and their associated electrical control systems
  • Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours
  • Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification
  • Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment
  • Experience of electrical and mechanical fault-finding at system and component level
  • Familiarity with automation and robotics is a must
  • Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies
  • Ability to communicate effectively and establish sound relationships with team members and customers
  • A good understanding of mechanical/electrical drawings
  • Proven problem-solving skills
  • Effectively train and manage customers in the use of our products
  • Computer literate and familiarity with MS Office
  • Calibration of control systems, e.g. temperature and/or volume
  • Knowledge of ‘clean’ applications, e.g. GMP/Microelectronics/food processing
  • An understanding of both Mammalian and Microbial cell cultures
  • Bioreactors and their use to grow cell culture
  • Identification with our core values: Sustainability, Openness, Enjoyment


Cindy Miranda
00 52 55 1998 4000
Morgan Philips Executive Search
Blvd. Miguel Cervantes 169 - Granada
L-2340 Ciudad de México

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Reference: US831310
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