Posted on: 9/9/2021

Job type: Permanent

Sector: Pharmaceutical and Healthcare

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FYTE, international HeadHunting firm is looking for a Field Service Engineer.
What you can look forward to accomplishing: 

Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems 

Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups

Required to perform a variety of in-house service activities in the Delaware office as needed 

Follow all service procedures to ensure that customer information and product software/configuration is up to date and accurate 

Keep accurate records of time, expenses and work performed 

Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details 

Acquire in-depth product knowledge and demonstrate self-improvement 

Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator 

Employee will be field based 

Skills and experience that you need to bring to our company: 

Understanding of automatic mechanisms and their associated electrical control systems 

Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours 

Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification 

Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment 

Experience of electrical and mechanical fault-finding at system and component level 

Familiarity with automation and robotics is a must 

Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies 

Ability to communicate effectively and establish sound relationships with team members and customers 

A good understanding of mechanical/electrical drawings 

Proven problem-solving skills 

Effectively train and manage customers in the use of our products 

Computer literate and familiarity with MS Office 

Calibration of control systems, e.g. temperature and/or volume 

Knowledge of ‘clean’ applications, e.g. GMP/Microelectronics/food processing 

An understanding of both Mammalian and Microbial cell cultures 

Bioreactors and their use to grow cell culture 

Experience of configuring PCs and installing software packages (Windows XP & Win 7 OS) 



Cindy Miranda
00 52 55 1998 4000
Morgan Philips Executive Search
Blvd. Miguel Cervantes 169 - Granada
L-2340 Ciudad de México

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Apply for Field Service Engineer - Northeast Boston
Reference: US831528
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