Posted on: 7/6/2021

Job type: Permanent

Sector: Legal and Professional Services

 
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FYTE, international HeadHunting firm is looking for one of its Lifesciences & Healthcare clients a Field Service Engineer based in United States 

As the Field Services Engineer, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. 

  

What you will accomplish:

• Provide exceptional customer care 

• Build positive relationships with customers 

• Provide technical support to customers 

• Tie workflow to schedule to minimize unnecessary travel 

• Travel to customers by ground, train and air transportation as needed 

• Provide training to customers on the basic use and operation of Bio Analytics instruments 

• Perform field service, calibration, and installation of complex mechanical systems  

• Perform preventative maintenance and field sterilizations  

• Perform software updates / upgrades  

• Assist with resolving IT issues related to Bio Analytics system installations 

• Follow all company's procedures and protocols 

• Assist in drafting documentation of process and procedure as required 

• Keep accurate record via written and paper form 

• Produce timely, accurate and detailed service reports 

• Keep accurate count of parts assigned to engineer 

• Prepare customer facing estimates of repairs 

• Pass along identified leads to the sales manager 

• Lift items that weigh up to 35 Kg 

• All other duties as assigned by management 

  

Requirements:

  • BS in mechanical engineering, biomechanical engineering, biomedical engineering
  • AS or certifications in engineering or military training and 5+ years proven field service experience 
  • Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills 
  • Strong aptitude for hands-on engineering testing and experimentation in a lab/shop environment 
  • Experience working with ISO requirements and other relevant guidelines and regulations 
  • Ability to work flexible shifts and to adapt to changing work schedules 
  • Familiarity with mobile tools and applications
  • Excellent driving record

Contact

Cindy Miranda
00 52 55 1998 4000
Morgan Philips Executive Search
Blvd. Miguel Cervantes 169 - Granada
L-2340 Ciudad de México
Mexico

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Reference: MX830576
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