Customer Service Executive

Job Responsibilities:

• Deliver outstanding customer service through various communication channels.
• Address customer inquiries effectively and efficiently.
• Maintain and improve customer satisfaction levels.
• Assist in providing service and product training to customers as needed.
• Perform additional customer service tasks as requested.

Requirements:

• 2+ years of customer service experience, preferably in e-commerce or logistics industries.
• Proficient in spoken and written English, Cantonese, and Mandarin,
• Fast and accurate Chinese typing skills are essential.
• Proficient in Microsoft Word, Excel, and email applications.
• Ability to work collaboratively as a team player.