Customer Success Manager F/M

Our client, a key player in the clinical research services sector, offers solutions for the supply of medical devices.  As part of its development and to support its strong growth, it is looking for a Customer Success Manager F/M.
Your role will be to support your teams, customers and manage high value-added projects. You are now positioning yourself as a leader in business development. This position will be the link between customer relations and commercial strategy.

The activities of the position are:

Business Development

• Lead and coach the sales team
• Identify and develop business opportunities
• Design business proposals and presentations
• Drive revenue growth
• Contribute to the business strategy
• Lead and manage the team in relation to Key Accounts

Customer relationship management

• Develop and maintain strong relationships with customers
• Act as an advocate for customers within the company
• Ensure customer satisfaction

In addition to these main functions, you may also be required to:

• Provide technical support to customers
• Advise customers on the use of products and services
• Identify opportunities to improve products and services

With a higher education in business administration, marketing, sales or related field - a master's degree or MBA is an asset - you have a minimum of 10 years of experience in sales, account management or business development in the medical field or clinical trials. As a result, you have an excellent knowledge of the pharmaceutical and CRO industry. 

Leadership and Skills:

• Proven experience in a leadership role, able to guide and develop teams.
• Customer-focused, passionate about customer success.
• Fluency in English (B2/C1 level) and openness to other foreign languages.
• Strong verbal and written communication skills.
• Autonomous, dynamic and collaborative, with a strong capacity for analysis and initiative.
• Strong entrepreneurial spirit and commitment.

This position is based in the East of France (Lorraine).