Sr. IT Engineer (MNC Company)
Posted on: 19/09/2024
Taipei Taiwan
Permanent
Pharmaceutical and Healthcare
Role Overview
As a Sr. IT Engineer, you will enhance the user experience by providing onsite support and ensuring efficient operations and business continuity.
Responsibilities
- Own the digital employee experience at the site, driving productivity through consultancy and onsite support.
- Utilize data analytics tools for proactive support and resolve incidents within timelines.
- Manage IT hardware lifecycle and deskside support processes.
- Facilitate onsite services for events and collaborate with providers to enhance user experience.
- Lead local projects related to workplace infrastructure in partnership with product teams.
- Identify and implement process improvements.
- Support the site’s budgeting process.
Requirements
- 5+ years of relevant IT experience.
- Bachelor’s degree or advanced qualification in a related field.
- Strong problem-solving skills and results-oriented mindset.
- Excellent communication and interpersonal skills with the ability to influence decisions.
- Knowledge of digital workplace tools, IT processes, and ticketing systems.
- Proficient in both Mandarin and English.