Customer Service Associate

Customer Service Associate
Location: Warsaw
Working model: hybrid
 
Currently for one of our Clients, a well-known FMCG Company being a leader in its field we are looking for an experienced Customer Service professional, proficient in English Language and familiar with SAP- based order management for the position of Customer Service Associate.
 
Scope of responsibilities:

• Executes proactive checks internally & externally with Customers to ensure all orders are placed accurately in correct quantities and on time.
• Delivers timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.
• Maintains a full understanding of Customers’ strategies, policies, and key personnel, in addition to Company’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.
• Works effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.
• Proactively partners with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.
• Capability-Building and Innovation
• Promotes a customer-centered culture serving as a consultant to external & internal Customers, striving to exceed Customer needs, requirements, and expectations.
• Works on special projects and continuous improvement initiatives; identify opportunities & support the implementation of improvements to make the processes more efficient and effective.
• Contributes to a team environment that is focused on high performance and operational excellence.
• Builds individual skills and capabilities through learning opportunities such as training courses and on-the-job training.

 
Position requirements:

• Min. 2 years of experience on a similar position within Customer Service domain
• Experience in working ERP/SAP systems and MS Office
• English Language proficiency (C1) is a must.
• Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities. 
• Excellent verbal and written communication skills.    
• Good analytical and problem-solving skills.
• Good negotiation and decision-making skills.
• Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
• Excellent time management skills
• Ability to work in a team environment.

 
If you are now looking for a new opportunity to progress your career within the structures of a Company promoting engaged approach and a drive for an improvement and development- we would love to hear from you!