Technical Service Manager

Report to: BU GM
Team Size: 4~5
Location: Shanghai

As the Technical Service Manager, you’ll support continuous business growth thereby increasing sales and profitability based on your leadership and ownership, through qualified service, the development of relationships, programs and creating a high profile within aftersales market.

Key Responsibilities 

·       Drive innovative change to upgrade service strategy to support business team to capture new opportunities.

·       Develop annual team goals and individual targets, ensure all actions finished on planned timeline.

·       Support commercial people to win bidding through product technology presentation, on customer site trial competition, MVP improvement projects, as well as supporting commercial bidding and negotiation.

·       After-sales service incl. trouble shooting and resolving, on-line service, training, coaching and new product launching to ensure customer to accept our product as soon as possible.

·       Work closely with PM team for new product test, evaluation and analysis.

·       Work with regional service agency to build up effective service capability to maintain high customer satisfaction.

·       Strong ownership and well management skills to engage and develop team members

Qualifications

·       15 years of working experience in Automotive refinish or Automotive decoration industries.

·       Leadership and management practice, excellent in communication and collaboration.

·       Good MVP experience, paint spraying and touch-up skills.

·       Project management experience is preferred. 

·       Fluent in English.