MNC - Sales/Business Manager - IoT Products

Job Description:

• • Cultivate robust partnerships with existing clients, comprehending their business requirements and delivering suitable solutions.
• • Monitor clients' usage and performance to ensure optimal utilization of IoT Products' functionality and services, including Surveillance and IoT Cameras.
• • Provide high-quality customer service and support by assisting clients in troubleshooting issues and addressing inquiries promptly.
• • Conduct periodic business review meetings with clients, assess customer satisfaction levels, and offer recommendations for continuous improvement.
• • Collaborate with factory and CM/OEM/ODM partners to ensure seamless coordination.
• • Work closely with internal teams, such as business development, product managers, and technical teams, to ensure successful project delivery that aligns with customer requirements.
• • Track and report sales targets regularly, incorporating customer feedback into performance assessments.
• • Stay abreast of market trends and competitor activities, offering market insights and formulating relevant sales strategies.
• • Gather customer requirements and feedback, providing valuable suggestions for enhancing products and services to internal teams.
• • Maintain an up-to-date understanding of industry knowledge, keeping abreast of product services and technical insights.

Requirement:

• • Preferably possess relevant industry or product sales and customer management experience, with a strong understanding of IoT and SmartHome within the Brand or OEM/ODM business.
• • Exhibit excellent communication and negotiation skills, establishing and nurturing positive relationships with clients while achieving consensus.
• • Demonstrate strong problem-solving and decision-making skills, addressing and resolving customer issues promptly.
• • Display exceptional project management and organizational skills, managing multiple clients and tasks simultaneously.
• • Business Travel is requested.
• • Fluent in English and Chinese