SW/FW FAE (High Speed)

Key Responsibilities

• Partner with Sales to identify and anticipate customer opportunities.
• Create white papers, application notes, and other technical documents and presentations for our technology.
• Clearly summarize and communicate customer technical issues to the Engineering team and drive their resolution.
• Attain expert-level proficiency with our products and tools, including control interfaces and configuration settings for customer designs.
• Showcase evaluation platforms at customer sites, trade shows, and conferences.
• Collaborate with customer engineers in their labs.
• Contribute to technology roadmaps with insights from customer feedback and industry trends.
• Work with software and tools teams to develop features and content for customer evaluation, debugging, and end-system deployment.
• Independently handle on-site debugging of customer platforms.
• Coordinate with engineers globally within the FAE, AE, and engineering functions and with customers.

Requirements – Experience

• Proven experience working directly with customers and ODMs on high-speed communications systems.
• Strong understanding of high-speed networking applications and designs in consumer and hyperscale environments.
• Background in supporting ODMs and OEMs with firmware and software driver integration of communication devices or blocks.
• Proficiency in scripting (Python or equivalent).
• Familiarity with hardware debug tools and JTAG.
• Experience with logic and protocol analyzers.
• Skilled in working in embedded environments with in-depth knowledge of operating systems and device driver integration/configuration.
• Knowledge of PCIe BMC software, Intel C-scripts, AMDXIO, and/or USB power delivery firmware is advantageous.
• Experience supporting customer projects throughout the product life cycle, focusing on pre-sales, EVT/DVT/PVT, and transitioning designs to mass production.
• Familiarity with protocols/interfaces such as Ethernet, PCIe, USB, and CX.

Requirements – Skills

• Highly responsive, problem solver, and team player.
• Self-motivated, with a strong sense of ownership and a commitment to customer success.
• Excellent communication skills, both internally and with customers, in person and in writing.
• Ability to deliver pre-sales technical presentations and post-sales training to customers.
• Capable of managing multiple tasks in a dynamic, sales-focused, and customer-oriented environment.

Other

• Based in Taipei with willingness to travel up to 25% within Taiwan, UK, China, and Switzerland.